Import duties and tariffs are not included in the price of your product.

You understand that if you are shipping products to a country other than Japan you are IMPORTING, AND AS SUCH CERTAIN IMPORT DUTIES AND/OR LOCAL TARIFFS MAY BE CHARGED BY LOCAL CUSTOMS DEPENDING ON THE TOTAL PRICE OF YOUR ORDER AND THE TYPE OF PRODUCTS INCLUDED.

All shipments are inspected prior to shipment and are shipped insured through the carrier. We are not responsible for any damage incurred in shipping.

If your package is damaged in shipping, you must

• Save all packing materials.
• Contact the carrier immediately. The carrier will give you a returns instruction, which may include a code number to ensure a return takes place correctly. Make a note of these details.
• Contact us and let us know that there is a problem so that we may follow up with the carrier.
• DO NOT RETURN THE PACKAGE TO JZOOL.COM unless specifically directed by us to do so.

Because Jzool-Agent acts as a third-party agent to purchase your products for you, there is no "Cooling Off" period between Jzool-Agent and you, the customer.

The following limitations apply.

Attribute	Limitation
Size	Longest side of package must be 1.5 meters (4.9 feet) or less. The total length of three sides combined must be less than 2.75 meters (9 feet)
Weight	Total package weight must be less than 30kg (66lbs)

See also Prohibited Items

Jzool-Agent will conduct quality assurance checks upon receipt of a product from the seller. The QA procedure will include the following checks.

• Quantity Check
• Checking that the product name matches the product name assigned in your request. *
• Color, size and specification checks. *
• Price check.

(Items marked with * will only be performed if the check can be performed via the delivery slip or by visibly checking the product without opening the packaging.)

We will not perform any tests or checks which require the product packaging to be opened.

We will not deal in any item that is prohibited to be sent by international mail. Some items are prohibited to be sent via international mail service. Major categories of such items are as follows. (Please note that some countries may impose special restrictions not listed here)

Category	Sub-category	Examples of Nonmailable Articles
Explosives and hazardous materials	Gunpowers	Fireworks, firecrackers, ammunitions
	Flammable liquids	Lighter fuel, paint
	Compressed gasses	Fire extinguishers, aqualungs, dust removers (spray type), portable condensed oxygen, helium gas, gas stove burners for camping, gas for portable stoves, gas for lighters
	Flammable materials	Matches, lighters
	Oxidizers	Bleach, peroxidative agents, oxygen generators for personal use
	Oxidizers	Chloroform, insecticide transpirators (heat type)
	Poisonous substances	Mercury, batteries
	Radioactive substances	Plutonium, radium, uranium, caesium
Narcotics		Narcotics and psychotropic substances
Live animals		Live animals
Pornographic materials		Pornographic or immoral materials

See also Size and Weight Limitations